Orders - We reserve the right to decline any order placed with us. Our acceptance of your order will be confirmed by email, to an email address you provide. You may wish to print out the order form to aid the completion of the details, and to keep a copy of what you ordered.

Quality - We guarantee that all products are of the highest quality.

Payment Options - We accept We accept Mastercard / Visa / Maestro / Solo / Visa Electron / JCB. We use a secure payment system. All goods remain the property of Country & Eastern until paid for in full.

Refunds - Refunds will be made via the method of payment i.e. credit card or cheque etc.

Claims for Loss/Damage - In the unlikely event of loss or damage in transit our products are insured and we will replace the damaged contents or gift, providing the following are adhered to: A. The goods are signed for upon receipt as either damaged or unexamined. B. The carrier and ourselves are informed in writing within 3 days of delivery quoting reference number of parcel. C.Damaged goods must be retained for inspection and it may be required that the goods be returned to us before replacing or refunding. Our liability is limited to the selling price of the goods only.

VAT/Local Taxes & Duties - VAT is added where applicable to all products Taxes etc are the responsibility of the recipient in the Country of Destination.

Data Protection - Country & Eastern does not sell to anyone its data base of customers and all information given remains confidential to the Company.

Product Policy - Whilst prices and specifications have been checked, no responsibility can be taken for errors or omissions. We reserve the right to alter prices and specifications without further notice. Any dimensions weights, and measures quoted are approximate. Images are for illustration purposes only. Any product information found on the website is intended for guidance only.

Substitutions - Country & Eastern reserve the right to substitute goods with a similar product of equal or higher value.

Liability - Our liability for a product is limited to the guarantee of our supplier. Liability for loss is limited to the purchase price of goods.

Situations out of our control - Whilst every effort will be made to meet all customer demands we cannot be held responsible for situations out of our control or forces of Nature, War, Labour Strikes

All Transactions under English Law.